What does a telepractice consultation involve?
A telepractice consultation usually involves some or all of the following:
Your
practitioner
will discuss your health and your health history with you and, where appropriate, will offer information and advice.
Your consult will be bulked billed to medicare, and you consent to us billing this consult. If you are ineligible for medicare we may privately bill you for the consult.
You are not permitted to video or audio record the consultation, unless your
practitioner
gives you permission to do so.
Will my privacy be protected?
This practice is subject to the Privacy Act 1988 and must comply with obligations related to the collection, use and disclosure of personal information, including through telepractice. The
practitioner must maintain confidentiality and privacy standards during sessions, and in creating, keeping and transmitting records.
At times, audio and video recordings of sessions may be taken to support the
practitioner
’s work, as might occur in a face to face consultation. You will be informed before a recording takes place and can refuse to be recorded for any reason. The
practitioner will inform you of the reason for the recording and how it will be stored.
While the
practitioner
is obligated to meet standards to protect your privacy and security, telecommunication, including videoconference, may increase exposure to hacking and other online risks; as with all online activities, there is no guarantee of complete privacy and security protection. You may decrease the risk by using a secure internet connection, meeting with the
practitioner from a private location, and only communicating using secure channels.